The presence of per- and polyfluoroalkyl substances (PFAS) in water and wastewater systems is drawing increasing attention across local, national, and international media. As public concern grows, water utilities face mounting pressure to explain how they are monitoring and mitigating PFAS-related risks. At the same time, this challenge presents a valuable opportunity to proactively engage [...]

At the International Water Association’s World Water Congress and Exhibition in Toronto, Canadian Water Network (CWN) hosted a business forum focused on assessing chemicals in our water. The session brought together leading experts to discuss new methods for assessing chemicals in water that are revolutionizing our understanding of human health impacts, both in Canada and [...]

Utilities need to navigate the delicate balance of providing water services to all customers, including those needing bill payment assistance, while also recovering service delivery costs. Utilities can provide customer assistance programs for customers who need help with their bill payments. When designed effectively, rate structures can also help address the challenges low-income households face. [...]