Key insights Annual rate increases above the rate of inflation are sometimes necessary to help municipalities close gaps in asset management funding and manage debt. It is also important to understand local affordability limits and consider how rate increases may impact residents with low income. External stakeholder engagement with local cities, towns and users is [...]

Key insights Tommy Thompson Park was formed after the abandonment of the initial plan to create Confined Disposal Facilities (CDFs), giving way for the naturalization of the site to create an ‘accidental wilderness.’ Toronto and Region Conservation Authority (TRCA) was tasked with restoring the site, which was created by natural succession to remove the contaminated [...]

Key insights Today’s customers want to know more about their water. This includes a greater understanding of water rates, stormwater management, water quality, flooding and other issues. Integrating customers’ voice into areas such as performance measures, service expectations and service delivery can help identify how utility services either meet, exceed or fall below expectations. Understanding [...]