Key insights Community-driven innovation: The Capital Regional District’s (CRD) biosolids strategy was shaped by strong public engagement and the board’s responsiveness to environmental concerns. Its shift from traditional disposal methods toward advanced thermal treatment reflects how municipalities are increasingly expected to align infrastructure decisions with evolving community values, such as environmental sustainability and public health [...]

Key insights Annual rate increases above the rate of inflation are sometimes necessary to help municipalities close gaps in asset management funding and manage debt. It is also important to understand local affordability limits and consider how rate increases may impact residents with low income. External stakeholder engagement with local cities, towns and users is [...]